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about Precision Garage Door in:
Davis Area, CAPrecision Garage Door of Sacramento Valley
has received 1 review, averaging 5.00 Stars:
Today, our garage door hit the compost bin and one side came off the track, It was hanging 3/4 of the way down and we couldn't open or close it. I didn't know who to call but found Precision online. The person who answered the phone said the technicians could come between 4:30-8:30 this afternoon. She said they would call if they finished their work and could come earlier. As soon as I hung up, I received email confirmation of everything she had told me. The technicians Andrey and Ersell, did call that they could come earlier and arrived a little before 4:00. They inspected the door and then told us exactly what was needed and how much it would cost. When they finished, they asked me when the last time we had the garage door opener system serviced. I answered never! We had installed it in 2005. Ersell explained that although the motor and the door seemed to be fine, other parts like the springs, roller, bearings and cables were worn out and badly needed replacement. They showed us where the problems were and said that replacing those parts would keep the motor running longer because now it was straining to lift the door. When I asked the cost, Andrey calculated it and said they could stay and complete the job in an hour or so if we wanted to do it. We decided to go ahead and get the repairs done now. They finished in the time they said they would, showed us each part they replaced, and did not charge us for the original repair. They gave us a 3-year guarantee. We were very impressed by their knowledge and professionalism. They never pressured us to do anything, but instead, patiently explained the problems and options. They were also very pleasant and polite. I would not hesitate to call them again or to recommend them to others. They were great!
- Barbara Toupadakis
Technician: Andrey Brodskiy