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Timothy Dugdale
Average: 3.71 stars
Timothy Dugdale's Bio:
Hello I’m Tim Dugdale, I have been married over 20 years and have 2 wonderful daughters. I was born in Southern California and grew up in the Bay Area. I’m very proud of my career choice to work at Precision Garage Door Service where we as repairmen get to spend the time to get to know our customers, fix the problem, and talk about preventative maintenance. Making your garage door safe and reliable is what we are all about.
Sacramento, CA
Product:
Citrus Heights, CA
Average at best. I like that the springs are powder coated, but your price on two spring replacements was the highest I received. I decided to use your company because of how you advertise a "longer lasting spring". Then I find out you not only charge the most for your springs/installation, you also charge a "service fee". Then to top it off, you don't offer a complimentary tune up like your competition does. You tried to charge me for a tune up. Finally as expected, your tech tried to up sell me from a $458 dollar repair to replace two springs to a $950+ repair. Now I feel my garage door springs aren't adjusted properly because my motor sounds like its struggling to operate properly. Never had that problem even with a broken spring. I think next time, I'll just buy the parts from you and have someone else install them.
- Andy Guillimta
Hi Mr. Guillinta, Appreciate the feedback. I gave you a call and left a VM to confirm that our Tech would coming today to get things resolved. We apologize for your initial customer experience and look forward to opportunity resolve. Please feel free to reach out to chat and or if you had any other questions/concerns. Thank you! Freddy Cespedes General Manager Precision Garage Door 510-785-9195
Product:
Sacramento, CA
This place was awesome, very professional quality is the best and the warranty is great
- Jaylene Want
Product:
Rancho Murieta, CA
Excellent and honest service. Another company quoted me several hundred dollars to get my garage door working again. Precision did it for 1/4 the price. Precision is the best and only company I will ever use.
- Jack Moore
Folsom, CA
What on the Internet and found your website. I made an appointment for the following day and I was quoted would cost approximately $119 to have the spring replaced and And $45 for the service charge. The technician came and quoted me Over $500 Dollars plus to have replace two bearings, plus the spring I know bearing Do not cost $150 each. Technician was here for a less than an hour
- Terry Gold
Hi Mr. Gold, Thanks for reaching out. I'd love the opportunity to chat and improve on your customer experience. I called you about a week ago to discuss, but if you find any time please feel free to reach out. We appreciate your feedback and hope to hear from you. Regards, Freddy Cespedes General Manager Precision Garage Door 510-785-9195
I received a phone call from the general manager and I was pleasantly surprised that he was concerned about my situation with my garage door and offered me a refund for charges where on my bill. I was so pleasantly surprised that I receive a refund for my garage door repair this shows real class in my opinion. I highly recommend anybody who needs to get their garage door fixed to talk to this company. They really care about what people think of their company.
Product:
Roseville, CA
***ZERO STARS***** Do NOT use this company. RUN AWAY! They are liars, cheaters, and thieves. They tried to take advantage of me. They tried charging me $1100 for parts that weren’t broken! These people make me sick. So disappointed and NOT OK! I got my garage door fixed for $275! I warn you. Do NOT use this company.
- Michelle
Hi Michelle, Thank you for taking the time to speak with me. I'm glad that after our conversation your customer experience did improve. As per your request I'll be sending over the the link so that you can update your review. Thanks again!
Roseville, CA
Same day service is reassuring.Evening house calls are possible. Experienced technicians important.
- Kristine Camargo
Product:
(916) 250-0940
(916) 250-0940(916) 252-6507
(916) 252-6507209-225-9286
209-225-9286(530) 208-0512
(530) 208-0512(530) 213-0274
(530) 213-0274(916) 256-4659
(916) 256-4659(530) 230-3899
(530) 230-3899(530) 237-1112
(530) 237-1112209-225-9323
209-225-9323Office: (916) 864-9100
8175 Alpine Avenue
Suite C
Sacramento, CA 95826
License
Contractor License#993539
fast responce time one day and done wow! also tech was very professional and knows his stuff
- Victor Russum