Had a problem with my garage door on a Friday night, on website, thought i was leaving message to be contacted Monday, as not an emergency. This was around 11 PM on Friday night when I left message and was immediately contacted. And I was told they work on weekends and no additional charge for it. and was able to schedule someone to come out on my schedule the next day, after 12:30 PM. Travis was the tech that came out , very nice , friendly guy, was able to see problem right away and correctly noticed that nothing had been done maintenance wise (including lubrication) for over 30 years, My cable came off and spring was shot! He advised what I needed to do to get back in working condition and although it was much more than initially expected, but that was because it was not just getting the door back on track, but much more needed to do it right. He also said that although I caused the door to go off track, by putting something in the way of the door, that the condition of the spring and cables, it would have failed very shortly anyhow. We proceeded with the repairs, and the only repair not done, was replacement of all the wheels, (I had 7 new, but very old metal rollers) and Travis suggested that it would be okay , but better if I purchased newer , non metal rollers (sorry, spacing on that name), but I did have him but on new silicon wheels to the front / bottom of door, and after he repaired everything, Travis took the time to show me how to replace the wheels, and how to lubricate what parts need lubrication and how often. He did a great job. Very happy with it. door works better than it has in over 20 years, Highly recommend Travis, Very professional, competent , knowledgeable and easy to get along with. Thank You.
Had a problem with my garage door on a Friday night, on website, thought i was leaving message to be contacted Monday, as not an emergency. This was around 11 PM on Friday night when I left message and was immediately contacted. And I was told they work on weekends and no additional charge for it. and was able to schedule someone to come out on my schedule the next day, after 12:30 PM. Travis was the tech that came out , very nice , friendly guy, was able to see problem right away and correctly noticed that nothing had been done maintenance wise (including lubrication) for over 30 years, My cable came off and spring was shot! He advised what I needed to do to get back in working condition and although it was much more than initially expected, but that was because it was not just getting the door back on track, but much more needed to do it right. He also said that although I caused the door to go off track, by putting something in the way of the door, that the condition of the spring and cables, it would have failed very shortly anyhow. We proceeded with the repairs, and the only repair not done, was replacement of all the wheels, (I had 7 new, but very old metal rollers) and Travis suggested that it would be okay , but better if I purchased newer , non metal rollers (sorry, spacing on that name), but I did have him but on new silicon wheels to the front / bottom of door, and after he repaired everything, Travis took the time to show me how to replace the wheels, and how to lubricate what parts need lubrication and how often. He did a great job. Very happy with it. door works better than it has in over 20 years, Highly recommend Travis, Very professional, competent , knowledgeable and easy to get along with. Thank You.
- Stan Karp