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about Precision Garage Door in:
Roseville-Folsom Area, CA
Precision Garage Door of Sacramento Valleyhas received 71 reviews, averaging 4.55 Stars:
Folsom, CA
Roseville, CA
When I booked an appointment to have our garage door looked at, I was told the service call would be $35, as it was half off their ordinary $70 charge. At the inspection, the man gave me a quote of $2300 something to fix the door. I told him I'd think about it and talk it over with my wife. He then charged me $70. I asked about the 1/2 off special, and he said that only applies if we have them do the repairs. I called the office to ask why I wasn't told this stipulation, and got nothing much of an explanation. I called another company, and they gave me a price of $625 to fix the door, and didn't charge anything as an "inspection fee." I'd advise anyone to get multiple quotes, to compare companies.
- Freddy Cespedes
Hi Mr. Melear, We apologize for your terrible experience. How our Service Fee work should have been clear to you from the time you spoke with someone in our call center to the technician. That is not ok, and we apologize. We like to have happy customers, as a courtesy we will rebate back the $69.95 to your Visa # ending with 6970. Just to clarify...for us to just come out it's $69.95 every time. If you decided on our service, we discount by 50% to $34.95 + whatever the cost for parts & labor will be. If the customer chooses to not move forward with our quotes, then we charge the full $69.95. We are happy you were able to get your door repaired at a cost you felt comfortable with. We are not the most expensive company out there, and we are not the cheapest (we do not want to be), but we do try and be very professional. Your decision to do research after we provided a quote is ideal for all customers, that way they feel best moving forward with their decision. We do not put pressure on our customers. Hope that clarifies a bit. You will be seeing the $69.95 rebate in about 7-10 days on your card. Thank you for allowing us this courtesy. Freddy Cespedes General Manager
Freddy, Thanks for your response and for your actions to correct this. I called before posting a review, with hopes it would be taken care of wells without having to post.
Folsom, CA
Excellent experience. Ahmed Elmenawy, the technician called ahead to say he would arrive in half an hour. He was extremely helpful in explaining the situation with my old garage door system. After the new system install, he explained how to use the new one and helped carry old parts out to the trash for me. Thank you, Ahmed, for a job well done! - Deborah Monez
- Deborah Monez
North Highlands, CA
I never knew a new garage door could make me so sorry. It was great working with Percussion.
- Verra Padgett
Product:
Rocklin, CA
Ahmed Elmenawy repaired my broken garage door. He was courteous, respectful, and professional. He arrived on time and started repairs right away.
- Terry Bonnin
Citrus Heights, CA
I called this morning
- Janet Gregory
Folsom, CA
Important note is the pricing for parts. The technician was going to re-install a cable that jumped loose. I wanted to purchase 2 new cables. The price was over $500. The cost to re-install the exiting cable was $140. The amount of work he performed to install the cable was no more than if they were 2 new cables. I would have paid the additional $60 for two new cables ( 5X home depot price). I would also included two spools for at least 4X home depot price. The final cost would have been $250. Instead you sold no parts, and that lost my recommendation and 5 stars.
- Kevin Furry
Loomis, CA
Brandon Taylor was not only early for the appointment, but was very professional and helpful also in programming a remote for my Liftmaster garage door. He not only gave me a 50% discount on the service charge, but also showed me step by step how to program the remote so I could do so if need to in the future. He also checked my garage door and advised me on how to maintain it with a garage door oil spray. He was very friendly and professional. A delight to interact with.
- Cletus Chan
Fair Oaks, CA
This company gets zero stars. I called because one of the springs broke. They wasted my time and $69.95 for a worthless service call. The technician said I needed "special" springs and that they were $500 each. He also said he needed to replace the bearings and the rollers for the cables. All told, he quoted me $1500, and he said it would take four days just to get the parts. I then called Sacramento Overhead Door, they were great. They arrived Monday morning, and had the springs I needed. They replaced BOTH springs for $466.
- Anonymous
Roseville, CA
The technician Brandon Taylor was timely and courteous. He explained the repair in detail so I could make an informed decision. He even offers for me to check my home warranty to confirm if the springs and rollers were covered; and they were not. I would recommend precision door services to my friends and family.
- Lance Simmons
Fair Oaks, CA
Brandon came out the day after I called and got things working great! Thanks!
- Stephanie Herron
North Highlands, CA
Brandon was our service technician today, and I’m so pleased with our purchase! Brandon arrived right on time, with a call 30 minutes prior to arrival, and explained everything thoroughly to us. We really appreciate the work Brandon did and that he was so personable/easy to talk to. Thank you for all that you did for us Brandon!
- Megan Wright
Rocklin, CA
Brandon arrived at the time he stated he would be here. He called to inform us he was on his way. He found the work was still on warranty to save us money. He did perform some additional work on our garage door as we requested. Very personable and pleasant. Thank you!
- Allen Yuhl
Folsom, CA
This company is ridiculously overpriced. My husband is a contractor and immediately knew 1800+ to replace a spring was a rip-off. We can get a whole new door for that. The technician was nice but what a waste of $70 for a service call to find out these guys are scammers
- Laura Newey
Roseville, CA
The technician, Mr. Andrev Brodskiy, who installed our new garage door opener was the epitome of professionalism, attention to detail, and craftmanship. I watched Andrev from the beginning of his installation to the end and he was meticulous in his work and did an outstanding job. If Andrev is an indication of the quality of work provided by the technicians at Precision Garage Door I highly recommend them.
- Kenneth D.
Product:
Technician: Andrey Brodskiy
Fair Oaks, CA
Very Happy w Brandon. He explained things very well and was most helpful. He solved the main issues
- Patty Wetsel
Rocklin, CA
Service was great and Aubrey was very personable and pleasant to work with. Very knowledgeable
- Edith Miller
Granite Bay, CA
good job and very good technician.
- Sohi Mansourian
Antelope, CA
I called Precision today to get my garage door spring replaced. They were able to send someone out today to evaluate the problem. Brandon was courteous, professional and extremely knowledgeable. He took the time to explain all the issues and how each part was functioning and how they should function. I agreed to have the necessary repairs completed. Brandon completed the necessary work in a timely manner. I would use this company again. Theresa S. Antelope
- Theresa S
Antelope, CA
Ersell was prompt, professional, informative, courteous, everything one would want in customer service! He explained every option I had for the repair. This is a top notch company, and they hire Vets!
- Timothy Barron
Product:
Roseville, CA
Replaced garage door opener, springs, remotes and installed new key pad. Ersell Williams did a great job. Thank you.
- Richard Roberts
Product:
Roseville, CA
Technician was thorough in cost breakdown and various options. Thought the cost was a quite pricy. However, workmanship was great so maybe the cost may be worth it. We'll find it how it holds out within the year. The garage door seems to work better and quieter.
- Frank Bigler
Roseville, CA
I was very impressed with how well Andre handled my garage door issue. He was very knowledgeable and friendly. He arrived speedily and handled the problem professionally. Thank you, Andre and Precision Garage Door.
- Marilyn Bennett
Roseville, CA
I called Precision Garage Door to fix what I thought was a broken door opener remote. When the technician, Ersell Williams, looked at my system, he saw that there was more wrong than just the remote. He was very professional and showed me the broken/worn parts of my 27 year old garage door opener. There was no doubt that it needed to be replaced. He then showed me several options to replace the system, what each option would consist of, and their prices. He came back the next day to install my new system and I'm very pleased with it. Ersell was knowledgable, fast, and very professional. I highly recommend this company.
- Julie H.
Product:
Antelope, CA
This company did a wonderful job to fix our garage opening issues. It needs a new censor and technician Freddy Cespedes has those with him and was able to install very quickly. They were able to help on same day call.
- Inderjit Gill
Antelope, CA
I had come home and the garage would only open 1inch and its going into a 3 day weekend. Help!! Called Precision Garage Doors and was able to get an appointment scheduled for the same day in a few hours. Andrey called me before my scheduled time, which I was thankful for since it was later in the day, and was over in 30 mins. After showing me that cables came off spring broke ect.. He would be able to replace them at this appointment. Hooray. Now looking at my old motor, we decided to replace that at the same time. Andrey helped program the opener for my car and on the outside of the garage, bonus. My garage opens nice and quietly, and now will be able to have packages left in my garage from delivery companies. I am very satisfied with the Precision Garage Door, Andrey and my opener, and to think this happened going into Memorial Day Weekend and it was all taken care of in 1 phone call same day.
- Susan Tinney
Citrus Heights, CA
We had an emergent need. A spring broke and we couldn't even manually open our door to go to work. We called and were promised a technician between 2 and 4 the same day. Brandon was able to get there sooner than that and was able to get our garage door up and running! He found some impending issues as well and mitigated them. He also showed us how to do appropriate maintenance to keep things running smoothly. He explained everything well and we were very happy with the service we received!
- Trish Moutard
Roseville, CA
The technicians were friendly and professional. Ersell did a great job of explaining the needed repairs. All appears to be done correctly, and I appreciate your quick response to solving my problem.
- Linda Kelly
Product:
Citrus Heights, CA
They where right on time, friendly, courteous and knowledgeable. Figured out the problem quick and within a couple hours we had a very nice new system.
- Patricia Rodriguez
Granite Bay, CA
Brandon was knowledgeable, considerate, helpful and thought of the little things like make sure not a drop of lubricant fell on one of our cars. He even took the time to walk me through proper care and maintenance procedures. I wish I had a person like this in my company. Simply awesome and rarely seen in todays environment. Best, Joe Waechter 707 363-8749
- Joe Waechter
(916) 250-0940
(916) 250-0940(916) 252-6507
(916) 252-6507209-225-9286
209-225-9286(530) 208-0512
(530) 208-0512(530) 213-0274
(530) 213-0274(916) 256-4659
(916) 256-4659(530) 230-3899
(530) 230-3899(530) 237-1112
(530) 237-1112209-225-9323
209-225-9323Office: (916) 864-9100
8175 Alpine Avenue
Suite C
Sacramento, CA 95826
License
Contractor License#993539
When you call the professionals, you expect them to do a professional job. Not the case here STAY AWAY!!! CON ARTISTS!! Boris just left after giving me a quote for $2000. He did a fast inspection and said I needed new springs, rollers, bearing, torsion rod (the works). I followed him while he was investigating and I noticed (it’s pictured on my Yelp reviews) that one of the bolts that mounts the motor to the ceiling was completely loose. Notice the shiny metal it must have backed off after years of vibration. I didn’t mention this because I didn’t want to be charged to tighten a bolt. After he left, I tightened 1 bolt and my garage door works perfectly fine. Exactly how it should. The excessive wobble from the loose motor mount that forces it to stop anymore was now gone. The fact that a company like this won’t even do a full inspection and will send these quotes out to senior citizens, single parents and people who may not know any better is criminal. I’m happy I have a somewhat mechanical background and know how to do something as simple as turn a wrench. STAY FAR AWAY FROM THIS COMPANY. DISHONEST AND ZERO PRIDE IN THEIR CRAFT!
- Matt Colburn