Read what people are saying
about Precision Garage Door

Very prompt and professional service with excellent customer service

- Richard Stone

Manny was the technician who worked on my garage door. If there was a sixth star Manny would get all six. Manny’s professionalism and customer service was A+ and I really appreciate that level of care. I could see, in his demeanor, Manny actually cared. In addition, Manny was quick to diagnose the problem which made it nice to know he knew what he was talking about. I also appreciate that Manny didn’t try and upsell or scam me into “extra” work that didn’t really need to be done. Thank you Manny for your help and timeliness.

- W Posey

Tried to tell me my 2 new garage doors needed new rollers For a cost of about $1000 When I paused about the price he said he would give me 25% off And a 3 year warranty You can buy the best rollers there are for about $75 They try to sell you things you don’t need at an outrageous price! Having the company that sold me the doors to come out and adjust Do not use Percision Garage door under any circumstance!!!

- Craig Paton

I called Precision Garage Door after the cable snapped on one of my brand-new garage doors. The technician told me my contractor had used “cheap parts” and pressured me into replacing both cables, adding new heavy-duty springs, and upgrading the second door as well—warning the doors might fail otherwise. Feeling uneasy but wanting it fixed, I agreed. The bill came to $1,929.70. Later, the manager at Overhead Door Company (who sold me the doors) told me I’d been misled—my doors already had the proper parts. I contacted Precision’s manager, explained what happened, and thankfully received a $1,304.80 refund. Even then, I was billed $345 per cable—parts that cost about $25 each at Home Depot or Lowe’s. Unfortunately, the same door later came off the track. A different Precision tech again tried to upsell me, this time claiming both doors needed new “heavy-duty rollers” for over $1,000. Overhead Door confirmed that was false and is now inspecting the issue themselves. Once again, the rollers are about $3.00 each at Home Depot or Lowe's This company uses fear, deception, and outrageously inflated parts prices to upsell unnecessary work. I’ll never use them again—and I strongly warn others to stay far away.

- Cheryl Paton

Very prompt and great service.

- Patsy Sax

Brandon from Precision Garage Services was exemplary. Very personable, friendly & explained the problem with resolutions. Precision is not cheap but you pay for what you get & I'm happy. If I need anything regarding my garage door, they are the only ones I calling & requesting BRANDON for sure!

- Isaac Clark (Mr. ITC3)

Last Wednesday night one of our torsion springs for garage door broke. I call Thursday morning at 8:52 and Technician Carlos Yow called at 9:15 to say that he was inbound in 20 minutes - he was already enroute to a job in Walnut Creek. Carlos arrived on time, replaced both torsion springs and a endplate with bearing. He was very efficient, thorough in his checks (including weighing our door), lubrication and replaced all nuts/bolts that he had disassembled. Complete in about an hour! Actually used Precision Garage Door of East Bay.

- Alan Toy

Brandon Taylor was fantastic when he came to check out my garage door. He gave me several repair options, clearly explained the pros and cons of each, and never tried to push me into anything I didn’t need. That kind of honesty really stood out. What impressed me most was how he focused on helping rather than selling. It made me trust him and the company a lot more. If I ever have another issue, I’ll definitely be asking for Brandon again. To whoever’s managing Brandon — this is the kind of service that keeps customers coming back. He’s a great example of why putting people first works better than just trying to close a sale.

- Taylor Phan

Great service. Antonio was communicative, efficient and gracious.

- Dave Zilberman

Our garage malfunctioned on Sunday evening and could not get it opened. My husband had to go to work on Monday…we called the company that had come out the last time, but go the voice mail and then a text that would not be able to send someone until Monday at 8:00 AM…my needed to be on the road by 6:30. We called Precision and they were able to send someone out within a couple of hours…the technician was very professional and was able to fix the problem.

- Angela Myers

Nick the technician that came out was very professional and courteous. Did a great job servicing our door and opener. Highly recommend

- Barbara Usrey

Not only was th job completed quickly and efficiently , the technician was so thoughtful and polite and took his time to explain the different levels of work I could order. I am so pleased with the work that was done .

- Diane Maag

Excellent customer service Andrew went above and beyond to help fix the issue and ensured every thing was fixed.

- ELI and MJ Thomas

Paulino did a good job and was very helpful I would definitely recommend your service.

- RAMON ZAMORA

Friendly, knowledgeable. Came on time for both an emergency visit for a stuck open garage door and then for the actual replacement installation. I'm very happy with their service and my new garage door.

- Karen Taylor

The repairman, Nick, showed up right on the time he called beforehand to let me know when he would arrive. He was very pleasant and immediately began to check out the garage door problem I was experiencing. He then explained the problem and parts that would be necessary to fix it. He also suggested I might consider adding a part that would make the door much smoother to open or close. He also had the cost available for the repair work necessary, as well as the extra part. I appreciated all of it and decided to have him do it all.

- Sherry Hoffman

Andrey did a great job.

- Mark Wegener

I ordered service for garage door repair with the Precision appointment app, at 6 AM. WOW how easy. The repair man was here at 8am. They let me know by email that my request was received. A short time later an email saying driver was on the way. Then a call from the driver letting me know he would be here in 15min. This was a good start to a good Precision experience with my garage door repairs. This is how it should work. Thank you Precision Garage Door.

- William Meany

I love my new door opener!! Nick the installer was fantastic!! Friendly, knowledgeable, and was able to install on a Sunday!! Highly recommend!!

- S R

Respond immediately and schedule the job next day. very impressed. I will definitely use them on my next garage door service.

- Rodrigo Rodriguez

Great service! Called them in the morning and they came out the same day. Quick, professional, and very helpful. Fixed the issue without any hassle. Highly recommend!

- Tara

Recently had a spring break on the Garage door, so thanks to the heavy amount of commercials I've seen for Precision I thought id give them a call! Super Fast service! They dispatched a Tech about 10 min after the phone call. received a text with with a Service window of 2 hours, and they arrived about 40 min. after initial phone call. The service tech was very friendly, professional, and informative. BUT shortly after he looked over the garage, the upsell started.... I was looking to just get the Spring replaced, but he pointed out some things based on the age of my door (25 years) that needed replacing. He also started asking me if I was interested in a New opener or door, which I said to go ahead and give me a quote... but I'm not interested at this time, then came the quotes. He gave me 4 options to choose from, 2 of which were options for just the current repair but different levels of repair, 1 quote to repair + a new opener, and 1 quote for a all new door and opener. ALL options were quite costly and just the repair, the bottom option it self was 2/3 MORE than the last spring I had replaced! Given he did upgrade a few things, and was able to find a discount for me...BUT was still way more than I planned on spending for a spring replacement. All in All, it damaged my wallet a little...but it was the best customer service I've had in a while. he wasn't pushy at all, explained why the upgrades were important, and still worked with me on price. All I can say is if you go with precision dont plan on a cheap fix. there business is about the quality of repair and customer service....NOT Wham-Bam cheap fixes.

- cree works

Rodney Farmer from precision garage door was excellent to the point. I have already reached out to precision sending compliments to him. I gave him a 10. He was wonderful so sweet so nice so informative and honest. I’ve already asked him if I need precision again can I have you.

- Dianne Walter

Precision installed a keypad and it kept defaulting. Well Branden came out and gave me the reason why I was having an issue. When it was all said and done I had an entire new opener and tiller installed! Thank you Brandon for giving me the information to make a great decision to upgrade my opener!! Very knowledgeable and knew what he was talking about !! Thank you Branden!

- Diane Fairley

Excellent customer and professional service. Unfortunately I had to deal with broken garage door opener on a Saturday night. I was wondering who would be open to fix my garage door on the weekend with little notice. I searched through Google and came upon Precision Garage Door. I couldn't believe the website said they are available 24 hours. I was able to schedule an appointment the following day with a morning appointment. I didn't expect a quick response via text on a confirmation of my appointment and specific instructions on what needs to be done prior to their visit, a description on what the technician will wear to identify themself as an employee of the company. Prior to the technician arriving I received a text from Precision Garage with the technician name (Caleb) and his arrival time. Caleb arrived at our home and assessed the issue on our garage door opener. He stated he was able to repair the problem but my husband and I wanted to look into possibly replacing the unit since it was already 24 years old. Caleb was very professional and explained to us the various models from Liftmaster, horsepower, chain vs cable that would work best with our garage door. He explained what needed to be replaced now and possibly in the future. Since we decided to make the investment with our double car garage, why not replace the single car door opener too. I was expecting to schedule another appointment for install but he said no need. He had the needed supplies to replace both units. I couldn't believe. He was able to install both garage door openers in 4 hours. The work was done professionally and clean. He was able to explain how each unit works, the special features it has and how to operate it. Thank you Caleb for the excellent installation and taking the time to explain to us in detail what each unit can do besides opening and closing the garage door. Overall, Precision Garage Door is wonderful company to work with to address your garage door needs.

- Lynda SooHoo

Param Singh from Precision Garage Door did an excellent job repairing my garage door. He was professional, friendly, and finished the work in less than two hours. I highly recommend him and their service!

- T Lau

took my call at 10 pm for sudden problem closing my garage door . Mario came as schedule by 10 am the next day. 10 minute inspection then offered 3 potential levels of repair. repairs were started immediately afterwards ans finished a little over an hour later. great service.

- Thomas Hwang

Agent Nick was explainable with issue and resolved my problem in a timely manner. Very polite ! Will use Precision Garage Door again in future.

- Ron Pang

Jose was great! Very helpful and personable. He installed the new opener motor and changed out all the mechanical parts in 2 hours! Awesome work man!

- Cynthia Castillo

The process from start to finish was smooth, transparent, and of quality. High recommend Precision.

- Jesus Gonzalez